Shipping policy
Shipping Policy
Last Updated: June 18, 2026
Thank you for shopping with Rugged Adventure. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–20 business days
- International: 10–25 business days
Please note that delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Shipping Delays
Delivery delays may occasionally occur due to:
- Weather conditions
- Customs processing
- Carrier delays
- High shipping volumes
- Other circumstances beyond our control
Rugged Adventure is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been processed or shipped, Rugged Adventure cannot guarantee replacement or refund of the order.
Lost or Stolen Packages
Rugged Adventure is not responsible for packages marked as delivered by the carrier.
If you believe your package has been lost, please contact the shipping carrier directly and then reach out to our support team for assistance.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage and your order number.
We will review the issue and work toward a suitable resolution.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: devin.woodring11@gmail.com
Thank you for choosing Rugged Adventure.
Built for Adventure. Ready for Anywhere.